Lucky Block Casino Privacy Policy
This Privacy Policy explains how Lucky Block collects, uses, stores and protects your personal information when you register, play, deposit, withdraw or otherwise interact with our online casino services in Canada. We take your privacy seriously and aim to be transparent about the types of data we process, why we process it and how you can manage your information.
Types of Data We Collect
Personal data
When you create an account we collect personal information such as your name, email address, date of birth, postal information and any documents you provide for identity verification (for example, government ID or proof of address). We also store account credentials and communication records when you contact our support team.
Technical data
We collect device and browser information, IP address, operating system, session cookies and usage data to help run the site, improve functionality and protect accounts. This includes crash reports, page interactions and performance metrics.
Transactional data
Transactional details include deposits, withdrawals, wager history, payment method identifiers and currency conversions. Where identity checks are required, we may retain records of KYC and AML checks tied to transactions.
How We Use Your Information
We use your data to operate your account, process payments, complete withdrawals, verify identity when required, provide customer support and detect or prevent fraud. We also use aggregated and anonymized data for product improvement and analytics. We will not use your personal data for unrelated marketing without your consent.
Data Protection Practices
We protect information using reasonable technical and organisational measures, including encryption in transit, access controls and regular security reviews. Access to personal data is restricted to staff and service providers who require it to perform their duties. No system is completely secure, so we continually monitor and update our protections.
Cookies and Tracking Technologies
We use cookies and similar technologies for essential site functions, session management, analytics and performance. Third-party vendors may also place cookies to provide analytics or advertising services. You can manage or delete cookies through your browser settings, but disabling certain cookies may limit site functionality.
Information Sharing and Third Parties
We share personal data with trusted service providers who support our operations, such as payment processors, identity verification services, fraud prevention partners and analytics providers. We may also disclose information to comply with legal obligations or in response to lawful requests from authorities. We require third parties to handle data in line with applicable privacy requirements.
User Rights
You have the right to access, correct or request deletion of your personal information where applicable under Canadian law. You may also object to certain processing, request restriction, or ask for a copy of your data in a portable format. To exercise any of these rights, contact our support team.
Access, Correction and Deletion
To access, update or delete your personal data, please contact [email protected]. We will verify your identity before processing requests and respond according to applicable law. Some information may be retained where necessary for legal, regulatory or legitimate business reasons, including dispute resolution and fraud prevention.
Privacy Policy Updates
We may update this policy from time to time. Material changes will be posted on the site and, where appropriate, notified to registered users. Continued use of our services after publication of changes constitutes acceptance of the updated policy.