Lucky Block Casino Terms and Conditions

This page sets out the terms and conditions that govern your use of Lucky Block’s online casino services in Canada. It explains the relationship between you and us, and the basic rules that apply when you create an account, make deposits, claim promotions, place wagers and request withdrawals. By registering or using our services you agree to comply with these terms and any policies we publish from time to time.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Do not share your login credentials and notify us immediately if you suspect unauthorised access. We may suspend or close accounts if we reasonably suspect fraud, money laundering, collusion, multiple accounts, or any breach of these terms. You must notify us of any change to your contact or identity details.

Verification and KYC

We may require identity verification before processing withdrawals, before approving certain transactions, or as part of our anti-money laundering procedures. Verification may include providing government ID, proof of address, or other documents. Pending verification, we may place holds on funds or limit account activity until checks are complete.

Account limits

Accounts may be subject to deposit, wager and withdrawal limits. Limits may be self-imposed by you via your account settings or imposed by us for risk, regulatory or operational reasons. We reserve the right to adjust limits if required to manage responsible play or security concerns.

Eligibility requirements

To use our services you must be of legal gambling age in your province or territory and resident in a jurisdiction where our services are permitted. Only one account per person, household and device is allowed unless we expressly agree otherwise. Individuals barred from gambling by local law, or by their own self-exclusion decisions, must not open or use accounts.

Acceptable platform use

You agree to use the site for lawful, personal gaming only. Any attempt to manipulate games, exploit software bugs, use automated play tools, or otherwise act in bad faith may result in account suspension, forfeiture of funds and reporting to relevant authorities. Behaviour that harms other users or our operations is prohibited.

General bonus and promotion rules

Promotions are subject to specific terms which will be published with each offer. General rules include the right to restrict participation to one account per person, contribution rates of games toward wagering requirements, maximum bet limits while a bonus is active, and the requirement to meet wagering conditions before withdrawals. We may require verification before releasing bonus-related winnings and may void bonuses suspected of being obtained by abuse.

Deposits and withdrawals

We accept the payment methods listed in the cashier and provide details on processing times and any applicable fees there. Withdrawals are subject to verification and may be processed back to the original payment method where feasible. Large withdrawals may be split into instalments at our discretion and all transactions are subject to AML checks. We are not responsible for third-party payment delays.

Dispute resolution

If you have a dispute, contact our support team first so we can try to resolve the issue. If we cannot reach agreement, disputes will be handled in accordance with the dispute-resolution process described in our customer support terms. Using the site does not waive any of your statutory rights under applicable Canadian law.

Updates to terms and conditions

We may amend these terms from time to time. Changes will be published on the site and, where appropriate, notified to you. Continued use of your account after changes are posted will constitute acceptance of the updated terms. If you do not accept a change, you should stop using our services and close your account.